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A FAMILIAR face is returning to the high street with a new business designed to put the customer first.
The number of letting agencies in Ilkley have steadily reduced over the past year, resulting in a decline in choice for
landlords and tenants. This has prompted experienced local letting agent, Brian Whitaker, to open his own agency in the centre of the town.
Brian has long been a well-known and much respected figure in the area, previously working with established companies in Leeds and Ilkley. He saw this as an opportunity to bring his own brand of customer service to the market with the opening of his independent agency, Whitaker Cadre in Church Street.
Joining Brian is former colleague, Alison Lilly, also a well-respected agent with 14 years’ experience in the Ilkley property industry.
While working together previously, they and their team won three Estas – the industry’s official stamp of approval from landlords and tenants – consecutively, from 2016 to 2018, achieving gold award status from landlords for the last two years.
Brian is very clear about what he is offering: a personal, tailored, one-to-one service, and he fully endorses the maxim: ‘There’s nothing old-fashioned about good old-fashioned service.’
Whitaker Cadre promises to be a proper ‘local’ letting agent, with a friendly, approachable team that knows the area and really understands and cares about what the customer wants.
“Everyone wants different things, and we are here to try to find the best fit,” says
Brian. “Our intention is to build long-term relationships with our customers. I see us as part of the same team, and we want people to trust us with their properties.
Whether it’s finding tenants, or fully managing their portfolio, we use the latest property search, display and management technology, to get the best result for each one of our clients.”
They guarantee no hidden costs, no hidden add-ons – just a focused, transparent, personal service to every client.
Whatever you think about estate agents – think again. Whitaker Cadre is out to dispel common beliefs about the level of service customers can expect. Brian’s dream is to build something with people who have good reputations within the industry, and to do right by their clients.
You can contact Brian at: firstname.lastname@example.org