Holding Deposits – up to one week’s rent (per tenancy)

This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit – up to five week’s rent (per tenancy for rent under £50,000 per annum)

This covers damages or defaults on the part of the tenant during the tenancy.

Security Deposit – up to six week’s rent (per tenancy for rent of £50,000+ per annum)

This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent.

Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other

Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of: a locksmith, security devices, new lock and replacement keys for the tenant and landlord and any other persons requiring keys will be charged to the tenant.

If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract  £50 (inc. VAT) per agreed variation

To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer – £50 (inc. VAT) per agreed variation (tenant’s request)

To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Early Termination (tenant’s request)

Should the tenant wish to leave their contract early; they shall be liable for the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection

Client Money Protection (CMP) is provided by the Royal Institution of Chartered Surveyors (RICS) – View Certificate

Redress Scheme

We are a member of The Property Ombudsmen (TPO) Scheme – (www.tpos.co.uk).

Data Protection

We are registered with the Information Commissioners Office (ICO).

Emergency Maintenance Procedure

What do you do in an Emergency?

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